# What we store and when we delete it. Crowdbird needs data to schedule posts, answer comments and show numbers. This page explains which data that is, who else processes it besides us and the rules by which it disappears again. ## In short - We don't know your passwords: you connect accounts through the platform's official login. - We read DMs live and don't keep a copy. When a comment starts one of your automations, we keep its text for 30 days so you can see it in the automation's history, then we delete it. - Contacts from comments and DMs are deleted automatically after fixed periods. - You can export your data and delete your account yourself at any time. ## What data we store - We store what the features need, and nothing more. | Data | What for | How long | | --- | --- | --- | | Your account: email, name, language | Sign-in and settings | Until you delete your account | | Connected social media accounts: name, profile picture, follower count | Publishing posts and showing numbers | As long as the workspace exists | | Posts, drafts, media | Scheduling and publishing | As long as the workspace exists | | Analytics for your posts and accounts | Reporting and the weekly report | As long as the workspace exists | | Contacts from comments and DMs: username, display name, profile picture, whether they follow you and, if they give it, their email address | DM automation | Deleted automatically, see deletion rules | | Clicks on your link-in-bio page | Click counts per link | Individual clicks for 90 days, after that only daily totals | | Where your sign-up came from: campaign parameters, referring website, sign-up method | Seeing which channels bring new users | Until you delete your account | | Notifications | Notices in the app | 90 days | ## What we don't store - Passwords for your social media accounts. When you connect an account, you sign in directly with the platform. - The platforms' access keys. The connection is held by our social media interface, not by our database. - The content of your DMs. The inbox reads DMs and comments live, and we only remember which comments you have marked as done. The one exception is the text of a comment that starts an automation (see the deletion rules). - IP addresses of visitors to your link-in-bio page. We count with an identifier whose key changes every day. - The texts you give the AI assistant. We only count how many requests a workspace makes. ## Deletion rules - These rules run automatically every day, without you having to do anything. - Contacts of a disconnected social media account: 30 days after it was disconnected. - Contacts of a deleted automation: 30 days after it was deleted. - The text of a comment that started an automation: after 30 days. The run itself (time, status, contact) stays in the automation's history. - Contacts with no activity: after 12 months. - Messages sent through the contact form: after 12 months, or after 30 days if marked as spam. - Individual contacts: immediately, when an owner or admin deletes them in the workspace. - Results from the free tools: profile data is valid for 6 hours, single posts for 6 hours, post numbers for 12 hours, hashtag counts for 24 hours. After that they are no longer used and are deleted at the next automatic cleanup after another day has passed. The comparison value for the engagement rate (only the rate and follower size, no content) is valid for 7 days and is then deleted under the same rule. - Public post numbers for the best posting times (likes, comments, views and shares, no content): 90 days after they were fetched, or after 30 days for profiles that are not connected to Crowdbird. ## Deleting a workspace or your account - When you delete a workspace, we immediately remove scheduled posts, automations and platform connections, along with all uploaded media. Your link-in-bio page goes offline. After 30 days we delete the workspace and all its data for good. - You delete your own account in your account settings and confirm it by entering your email address. Workspaces where you are the only member are deleted along with it. If you are the last owner of a workspace that has other members, you hand it over to someone else first. ## Taking your data with you - Owners and admins can export their workspace's data in the settings at any time. The export contains no access keys. ## Who we work with - We don't sell data, and we never use the content of your workspace for advertising. | Category | What for | | --- | --- | | Database | Database, sign-in and file storage | | Social media interface | Connection to the networks you link, publishing, analytics, inbox and automations | | Data lookup for the free tools | Fetch public profile and post data for the free tools, only for the username you enter | | AI service | AI assistant and AI generators: only receives what you give it for a task: text, for posts also the image, and your workspace's tone notes | | Email delivery | Emails for sign-in and notifications | | Hosting | Hosting for the website and the app | | Analytics | Reach measurement of the website | | Advertising pixels | The pixels of the networks we advertise on, when set up, but not on sign-in pages or link-in-bio pages | | Payments | Paying for a paid plan. Card details go straight to the payment provider and never reach us. | ## Cookies - We set cookies for sign-in, your workspace selection and the cookie notice. On top of that come analytics cookies, which we use to measure the website's reach on every visit, and, when we run ads, cookies of the advertising pixels. A notice on your first visit tells you about it. - Another cookie remembers for up to 180 days where your first visit came from: campaign, referring website and landing page. When you sign up, we store this origin once with your account, together with how you signed up. You can delete all cookies in your browser at any time. ## Questions about your data - Write to us through the contact form. You get a reply within 24 hours. The legally binding details are in the privacy policy. ## More about us ### [Methodology](https://crowdbird.ai/en/methodology) Where our numbers come from and how we calculate them. ### [Privacy](https://crowdbird.ai/en/privacy) The legally binding privacy policy. ### [Team](https://crowdbird.ai/en/authors) Who works on Crowdbird and what each person looks after.