How to use Crowdbird fairly.

What this policy covers

This acceptable use policy is part of the Crowdbird terms. It applies to everyone who uses Crowdbird and to everything you publish, send or collect with it, including automatic replies and direct messages.

You must be at least 18 years old to use Crowdbird. If you manage accounts for a business or a client, you also make sure that everyone in your workspace follows this policy.

Follow the platforms' rules

Every connected network has its own terms, community guidelines and messaging rules, for example Meta's rules for messages on Instagram and Facebook. They apply to everything you do through Crowdbird, in addition to this policy.

Replies and automatic messages follow the platforms' messaging rules, such as the time windows Instagram and Facebook set for replying to a person. Whatever a platform does not allow, Crowdbird does not send either, and you may not try to get around it.

Message only people who reached out

Automatic DMs in Crowdbird start with a person's action: a comment with your keyword or a message to your account. Crowdbird sends one private reply per comment that triggers an automation. Use these messages only to give people what they asked for.

• Do not message people who have not contacted you, and do not import, buy or collect contact lists to message them.
• Make sure your caption and your message match: do not promise something the message does not deliver, and do not hide what a link opens.
• When someone asks you to stop, stop. Do not use a new keyword, account or tool to reach them again.

Email addresses and other contacts

You can ask people for their email address in a DM. You write that question and the messages around it yourself, so you are responsible for doing it properly:

• Say clearly what you will use the address for before you ask for it.
• Get the person's consent where the law requires it, and keep a record of it.
• Use the addresses only for the purpose you stated. Do not sell them or pass them on.
• Respect requests to unsubscribe or to delete an address, and act on them without delay.

Sending limits

We and the platforms limit how many automatic messages go out. These limits protect your accounts and the people you message.

Do not try to get around them, for example by spreading one campaign across several accounts or workspaces, by creating the same automation again and again, or by sending to the same people through other tools at the same time. Accounts that try to get around the limits will be blocked.

Content you may not publish or send

Do not use Crowdbird to publish or send:

• Spam: repeated, unsolicited or irrelevant messages, comments or posts, including mass messages nobody asked for.
• Deception: fake giveaways, false promises, phishing, misleading links, or pretending to be another person, brand or organization.
• Harassment, threats, bullying or hate against people or groups.
• Sexual content involving minors, or any content that exploits or endangers children.
• Offers of illegal goods or services, such as drugs, weapons, counterfeit products or stolen data.
• Malware or links to it.
• Content that infringes the rights of others, such as copyright, trademarks or privacy, including other people's personal data without their permission.

Accounts and access

• Connect only social media accounts that you own or are authorized to manage.
• Do not buy, sell, rent or trade social media accounts, Crowdbird accounts or workspaces.
• Do not share your Crowdbird login. Everyone who works with you needs their own access.
• Do not access, or try to access, other users' data, workspaces or accounts.

Technical misuse

• Do not try to get around limits, security measures or access controls.
• Do not overload, disturb or attack Crowdbird or the connected platforms, for example with automated requests, scraping or bots.
• Do not copy, resell, decompile or reverse engineer Crowdbird.

Reporting misuse

If you see Crowdbird being used against this policy, for example a spam DM, a misleading link-in-bio page or content that infringes your rights, tell us through the contact page. Include the link or the account name and what happened. Reply within 24 hours.

We can stop automations and lock link-in-bio pages on our domain. For content already published on a social network, please also use that network's own reporting tools.

What we do when this policy is broken

If you break this policy, the terms or the law, or if your use puts other people, the platforms or Crowdbird at risk, we can act without waiting for a report. Depending on how serious the case is, we can:

• stop or pause your automations,
• lock your link-in-bio page,
• restrict features or suspend your account,
• close accounts that break the rules seriously or repeatedly.

How we act

Where we can, we tell you first and give you the chance to fix the problem. In urgent cases, for example spam that is going out right now or content that puts people at risk, we act first and tell you afterwards.

Where the law requires it, we cooperate with the competent authorities.

Changes to this policy

We can change this policy, for example when the platforms change their rules or Crowdbird gets new features. We publish the new version on this page with a new “last updated” date.

Applicable law

This policy is part of the Crowdbird terms. Your contract partner is a company based in the United Arab Emirates (UAE), and UAE law applies.

Questions about this policy

Write to us through the contact page. Reply within 24 hours.