Our terms.

Who your contract partner is

Your contract partner is a company based in the United Arab Emirates (UAE). UAE law applies to these terms.

What these terms cover

These terms apply to the Crowdbird website and app. You accept them when you create an account and, for a paid plan, when you click the button to buy it.

What Crowdbird does

Crowdbird is software that lets you plan posts for 11 social networks, including Instagram, TikTok, Facebook, YouTube and LinkedIn, reply to comments and direct messages where a network allows it, send automatic replies to comments on Instagram and Facebook, and look at the statistics of the posts you publish through Crowdbird. Which feature is available for which network is on the platforms page.

Crowdbird connects through the official interfaces of the platforms. If a platform changes or limits its interface, individual features can be affected.

We work to keep Crowdbird available at all times. Maintenance, faults and outages at the platforms or our service providers can still interrupt it. We fix problems as quickly as we can.

Your account

You must be at least 18 years old to use Crowdbird. Your account is for you personally. In a workspace, owners, admins and members have different rights. Inviting people to your workspace is coming soon.

Keep your login details secret and tell us at once if you think someone else has used your account. You are responsible for what happens in your account.

Plans, prices and payment

The Free plan costs nothing and has no time limit. It includes your link-in-bio page, the free tools and the planner for drafts.

Paid plans (Creator, Pro and Team) are billed monthly or yearly. Prices are shown in euros or US dollars plus VAT or other taxes where they apply. The price that applies is the one shown at checkout.

Every workspace can try a paid plan free of charge for 3 days, once. To start the trial you enter a payment method. If you don't cancel before the trial ends, the plan starts automatically and the price for the chosen period is charged to your payment method. We remind you by email one day before the trial ends.

Payments are processed by our payment provider. If a payment fails, we tell you by email and try again. If it keeps failing, your workspace moves to the Free plan.

We announce price changes by email at least 30 days in advance. They apply from your next billing period, and you can cancel before then.

Renewal and cancellation

A paid plan renews automatically for the same period until you cancel it. You can cancel at any time in your account settings, also during the free trial. If you cancel during the trial, nothing is charged and your workspace moves to the Free plan when the trial ends. If you cancel later, the plan ends at the end of the period you have paid for, and you keep access until then.

Owners and admins can export the workspace's data at any time, and you can delete your account yourself. A deleted workspace is removed for good after 30 days.

Refunds

The free trial lets you test a paid plan before you pay anything.

If you are a consumer and the law of your country gives you a right of withdrawal (for example 14 days in the European Union and the United Kingdom), you can withdraw from a paid plan within that period. Write to our support through the contact page, and we refund the payment as that law provides.

For yearly plans, if you cancel, we refund the whole months of the period that you have not used yet. Months already started are not refunded.

If we made a mistake, for example charged you twice or for the wrong plan, we refund the amount concerned.

Otherwise payments are not refunded. To ask for a refund, write to our support through the contact page.

Your content

What you create, upload and publish with Crowdbird stays yours. You give us the rights we need to store, process and publish it on the platforms you choose, only to provide Crowdbird to you.

Make sure you have the rights to everything you publish, including images, music and the content of others.

The social networks' terms

The terms and rules of Instagram, TikTok, Facebook and every other connected platform still apply to your accounts and to what you publish through Crowdbird. We are not responsible for decisions the platforms make about your accounts or posts.

AI assistant

The AI assistant writes suggestions from the text you give it. Suggestions can be wrong or unsuitable, so check every one before you publish it. Each workspace has a monthly number of AI requests.

What you may not do

Use Crowdbird only in line with the law, the rules of the connected platforms and our acceptable use policy. The acceptable use policy is part of these terms and sets out the rules in detail.

In particular, don't use Crowdbird for spam or for messages to people who have not contacted you, don't publish or send content that is misleading, harassing, hateful or illegal, and don't offer illegal goods or services.

Send messages only in response to a person's comment or message, follow the platforms' messaging rules and time windows, and stop when someone asks you to. If you collect email addresses or other contacts, say what you will use them for, get consent where the law requires it and use them only for that purpose.

Don't buy, sell or rent social media accounts or Crowdbird accounts, and connect only accounts that you own or are authorized to manage.

Don't try to get around limits, including the sending limits set by us or the platforms, access other people's data, disturb the service or copy, resell, decompile or reverse engineer Crowdbird.

Suspension and termination by us

If you break these terms or the law, or if your use puts Crowdbird, other users or the connected platforms at risk, we can restrict or suspend your account and, in serious cases, close it. Where we can, we tell you first and give you the chance to fix the problem.

If automations send spam or a link-in-bio page puts people at risk, we can stop the automations or lock the page straight away and tell you afterwards.

Our rights

Crowdbird, its software, design and brand belong to us. You may use Crowdbird as described in these terms. This gives you no other rights to it.

Warranty and liability

We provide Crowdbird as it is and as available. We do not promise that it is free of errors or that it will reach a particular result, such as reach or sales.

As far as the law allows, we are not liable for indirect damage or lost profit, and our total liability is limited to the amount you paid us in the 12 months before the event. Liability that cannot be limited by law stays unaffected.

Claims of others

If someone makes a claim against us because of content you published or because you broke these terms, you take responsibility for it and for the reasonable costs of our defense.

Your data

How we handle your data is described in the privacy policy. What we store and when we delete it is on the transparency page.

Changes to these terms

We can change these terms, for example when Crowdbird or the law changes. We publish the new version on this page with a new “last updated” date. If you keep using Crowdbird after that, the new version applies. If you don't agree, you can cancel and delete your account.

Applicable law and place of jurisdiction

These terms and your contract with us are governed by the laws of the United Arab Emirates. The competent courts in the UAE have jurisdiction.

Questions about these terms

Write to us through the contact page. Reply within 24 hours.