Help

Your next step with Crowdbird.

Answers about the features you can use today, grouped by topic. Search for a word or open a question.

Getting started

What can I do with Crowdbird?

Schedule posts on 11 networks, edit captions with the AI assistant, answer comments and messages in the inbox, send a link by DM when someone comments your keyword, run a link-in-bio page and review your post statistics. Everything happens in one workspace in your browser.

Is Crowdbird free?

There is a Free plan with no time limit: your link-in-bio page, the free tools and the planner for drafts. Connected channels and the other features come with a paid plan, which you can try free for 3 days. If you cancel before the trial ends, nothing is charged.

How do I sign in?

Create your account with your email address and a password, or with a sign-in link we send to your email address. After that you sign in with your password or with a new sign-in link.

What should I set up first?

Connect the account you already post on most, set your posting times and schedule one finished post. Then add a comment-to-DM flow for one post and publish your link-in-bio page. One complete setup shows you how the parts fit before you add more accounts.

Is there an iPhone or Android app?

No. Crowdbird runs in your phone's browser and in a desktop browser, so you can work on either device. There is no separate iOS or Android app.

Which languages can I use Crowdbird in?

English, German, Spanish, French and Brazilian Portuguese. That covers the app, the website and the AI assistant's translations.

How do I contact Crowdbird support?

Send your question through the Crowdbird contact form. Support answers within 24 hours. Describe the platform involved, what you tried and what appeared instead, and include any error text. You never need to share a social media password to get help.

Channels and connections

Which networks can I connect?

Instagram, TikTok, Facebook, YouTube, LinkedIn, Threads, Pinterest, Bluesky, Telegram, Google Business Profile and Slack. Each connected account counts as one channel.

How do I connect a social media account?

Connect any of the 11 networks in your workspace. Most use the platform's official login. Sign in to the account you want to use and confirm access. Instagram must be a professional account, either business or creator, and Facebook must be a Page. Crowdbird never asks for or stores your social media password.

Does Crowdbird need my social media passwords?

No. You authorize most accounts through the network's own login, so your password stays there. Bluesky uses an app password and Telegram a bot you add to your channel.

Why can't I connect my Instagram account?

Check the account type first. Scheduling and automation need a professional Instagram account, either business or creator, so switch a personal account in the Instagram app and connect again. For Facebook, connect a Page, not a personal profile.

How do I connect Bluesky?

Create an app password in Bluesky's settings and enter it in Crowdbird together with your handle. Crowdbird doesn't keep it. Our posting service stores it only so it can post for you, and you can revoke it in Bluesky at any time.

How do I connect Telegram?

Start the connection in Crowdbird, add the bot it names as admin to your channel or group, and send it the one-time code. The channel then appears as a connected account. Channels and groups both work, each as a connection of its own.

Who can connect or reconnect a channel?

Owners and admins. Members can't connect accounts, so ask an owner or admin if a channel is missing or needs to be reconnected.

Scheduling

How do I plan a post?

Create a post in the scheduler, select your connected account, add the caption and media, and choose a publishing time. You can customize the caption and preview for each account. Owners and admins schedule posts, and members submit drafts with a preferred time. Invitations for additional team members are coming soon.

Which post formats can I schedule?

Instagram feed posts, Reels and Stories, TikTok videos, Facebook Page posts and posts for 8 more networks, such as YouTube videos, LinkedIn posts, Pinterest Pins and Telegram messages.

How does the queue decide when a post goes out?

You set fixed times for each weekday, and a new post goes into the next free slot. “Fill the gap” suggests drafts for open times in the next 7 days, and nothing is added until you confirm.

How are the suggested posting times calculated?

From the reactions to your own posts per weekday and hour, once an account has 20 published posts in the last 90 days. Likes count once, comments twice, shares and saves three times. Before that, the app shows clearly labeled guide times.

Can I schedule a first comment?

Yes, for Instagram feed posts and Reels and for Facebook Page, YouTube, LinkedIn and Threads posts. First comments are not available for TikTok, Instagram Stories or Bluesky.

Can I import posts from a spreadsheet?

Yes. Upload a CSV file with the text, time, account and a link to the image or video. Crowdbird checks every row, shows a preview and turns the rows into drafts that you then schedule.

Which time zone does the scheduler use?

Your workspace's time zone. You pick it when you set up the workspace and can change it in settings. Queue slots, publishing times, the calendar and the weekly report all follow it.

Do posts I publish elsewhere show up in the calendar?

Yes. Posts you publish directly on the platform also appear in the calendar, so you see your whole publishing rhythm before adding another post.

Why do TikTok posts need my confirmation?

TikTok asks you to confirm each post and choose who can view it. You do that in the editor, so “Fill the gap” leaves TikTok drafts for you to schedule there.

DM automation

How do I set up a DM automation?

Create a comment-to-DM automation for a connected Instagram or Facebook account and choose a trigger keyword. Add your message, its link button and an optional public reply. You can prepare up to three message and reply variants. Instagram replies follow its standard 24-hour messaging window. TikTok DM automation is not available.

Which networks support comment-to-DM?

Instagram and Facebook. Instagram needs a professional account and Facebook a Page. Crowdbird doesn't offer DM automation for TikTok.

Does the comment have to match the keyword exactly?

No. Upper and lower case don't matter, and small typos still trigger the DM. You can also set more than one keyword for the same automation.

Can one automation cover all my posts?

Yes. You can pick one specific post, all posts or the next post you publish.

Can I ask someone to follow before sending the link?

Yes, on Instagram. An optional follow gate asks the person to follow before they receive the link. Facebook has no follow gate. Say in your post that a follow is needed, before people comment.

Can a DM automation collect email addresses?

Yes. Explain what the address will be used for before asking someone to share it, and keep the request specific so people know what they agree to.

Why isn't my Instagram DM automation working?

Check the account type, the keyword in the comment and the automation you set up. Crowdbird needs a professional Instagram account, not a personal one. For a later reply, keep Instagram's 24-hour messaging window in mind. Send unresolved problems through the contact form.

Inbox

What shows up in the inbox?

Direct messages from Instagram, Facebook, Bluesky and Telegram, comments on your posts from Instagram, Facebook, YouTube, LinkedIn, Threads and Bluesky, and mentions of your account on LinkedIn.

Who can reply in the inbox?

Owners and admins reply. Every member can read conversations and comments, mark comments as done and mark conversations as read.

Analytics

Which metrics does Crowdbird show?

Reach, views, impressions, likes, comments, shares, saves and clicks, whenever the platform provides them. A number the platform doesn't send stays empty and never counts as zero.

Which posts get statistics?

Posts you publish through Crowdbird on Instagram, TikTok, Facebook, YouTube, LinkedIn, Threads, Pinterest and Bluesky. Telegram has none.

How often are the numbers updated?

Crowdbird syncs platform metrics about every 15 minutes. What you see depends on when each platform delivers its numbers.

Why are my Instagram insights missing?

Instagram insights can take up to 48 hours to arrive, so recent posts may show as pending. Crowdbird syncs platform metrics regularly, but not every metric is supplied for every post. Look at the post's age and whether the figure is pending before treating an empty value as a problem or assuming it means zero.

Is there a weekly report?

Yes. Statistics compare this week with last week in your workspace's time zone, and you can filter posts by account or campaign. Crowdbird doesn't offer watch time, completion rate or competitor reports, and audience demographics only for the followers of a LinkedIn page.

AI assistant

What can the AI assistant do?

It works inside the post editor: it rewrites, shortens or lengthens a caption, translates it, changes its tone and suggests hashtags. You choose the final wording.

Does the assistant publish posts on its own?

No. It only suggests text. You review the post and schedule it, and the scheduler publishes at the time you set.

What does the assistant send to the AI?

Your text or topic, an image only if you attach one, your saved style notes, and the tone, platform and language you picked. Analytics and contacts stay out.

How do I connect Claude or ChatGPT to Crowdbird?

In Settings, go to AI access and create a personal access token. Tick the permissions it needs and choose how many days it stays valid. Copy the token right away, because it is shown only once. Then, in your assistant's connector settings, add Crowdbird as an MCP connection and enter the server address shown in AI access together with the token. When you no longer need the connection, revoke the token in AI access.

Account, team and billing

Can I invite team members?

Invitations for additional team members are coming soon. Each workspace already has roles: owners and admins connect channels, schedule posts and run automations, and members write drafts that an owner or admin schedules.

How do the plans differ?

A plan applies to one workspace. The plans differ by the number of connected channels and AI assistant calls a month, and every paid plan includes all features. The pricing page shows the plans and their prices.

Do I need a payment card?

Only for a paid plan. You add a payment method when your 3-day free trial starts, and if you cancel before the trial ends, nothing is charged. The Free plan needs no payment method.

What happens when my trial ends?

If you don't cancel, the plan starts automatically and is charged to your payment method. We remind you by email a day before the trial ends. If you cancel during the trial, nothing is charged and your workspace moves to the Free plan. Your posts, drafts and data stay.

How do I delete my account?

You can delete your Crowdbird account yourself in account settings. If you want to keep workspace data, arrange an export beforehand. Owners and admins can export it at any time. For questions about deletion, use the contact form before proceeding. Support answers within 24 hours, so allow time for a response.

Privacy and data

How do I export my data?

Workspace owners and admins can export workspace data at any time. If you do not hold either role, ask someone who does to handle the export for you. You can keep a copy before making account changes or deleting your account. Contact support through the form if you need help with the process.

Where is my data stored?

Database and file storage are in the EU.

How long do you keep contacts from DM automations?

They are deleted 30 days after the account is disconnected or the automation is deleted, and after 12 months without activity. Owners and admins can also delete a single contact.

Does the link-in-bio page store visitors' IP addresses?

No. Crowdbird counts visitors without storing IP addresses, only with an identifier whose key changes every day.